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Refund Policy
Overview
Our refund and returns policy lasts 15 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
| Category | Returns Window | Actions Possible | Conditions (if any) |
|---|---|---|---|
| Branded Seeds | 15 Days Return | Refund / Replacement | If seeds are damaged, expired, or show poor germination (<10%), refund or replacement is applicable. Seeds must not be washed away by rain or eaten by insects. Photo/video proof required. |
| Non-Branded Seeds | 15 Days Return | Refund / Replacement | Eligible if germination is below 10%. Seeds must not be washed away by rain, eaten by insects, or improperly sown. Proof required. |
| Damaged or Expired Seeds | 15 Days Return | Refund / Replacement | If seeds are damaged or expired, full refund or replacement available. Proof required within 24 hours of delivery. |
| Plants | 15 Days Return | Refund / Replacement | Applicable if the received plants are dead or damaged. |
| Sprayers and Farming Equipment | 15 Days Return | Refund / Replacement | Eligible if product is damaged, defective, or not working. Must be returned in original packaging with accessories. |
| Fertilizers / Pesticides / Growth Promoters | 15 Days Return | Refund / Replacement | Refund or replacement for damaged, leaked, or expired items. Opened/used products are not eligible. |
| Tools & Accessories | 15 Days Return | Refund / Replacement | Product must be unused, in original packaging, and include all accessories. |
| Machinery / Power Equipment | 15 Days Return | Refund / Replacement | Refunds for manufacturing defects or delivery damage. Warranty/service-center support applies for operational issues. |
| Organic Manure / Soil Mix / Cocopeat / Compost | 15 Days Return | Refund / Replacement | Refund/replacement only for damaged, wrong, or expired product. Must be unopened. |
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 1 day after confirmation and a credit will automatically be applied to your original method of payment, within a certain amount of days.
If you still have not received your refund yet, please contact us at support@farmagro.in
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@farmagro.in
Shipping returns
To return your product, you should mail your product to our address
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@farmagro.in for questions related to refunds and returns.